Privacy policy

Last updated: 4 November 2026

ArifRide ("we", "us") runs two Android apps in Ethiopia: ArifRide for passengers and ArifRide Driver for drivers. This page explains what information the apps collect, why, and the choices you have. Questions: support@arifride.com.

Information we collect

• Account details: your phone number (used to log in with a one-time code) and your name.
• Location: passengers share their location to set a pickup point and to find nearby drivers. Drivers share their location while online and during trips so passengers can see them and so the trip meter can measure distance. We use location only while the app is in use or while a driver trip service is running (shown by a notification). We do not collect location in the background when the app is closed.
• Trip records: pickup and drop-off addresses, the route driven, times, fare, payment method, ratings, and ride PIN if you turn it on.
• Driver documents (drivers only): profile photo, ID, driving licence, vehicle papers and vehicle details, which our office reviews before approving a driver. Passengers can see a driver's name, photo, car and plate number during their ride.
• Wallet and payments (drivers): wallet balance and transaction history.
• Safety and support: SOS alerts with your location, messages you send to support, and trips you choose to share.
• Device information: a push-notification token and basic technical logs so we can deliver notifications and fix problems.

How we use it

• To match passengers with drivers, run trips and calculate fares.
• To verify and approve drivers, keep riders and drivers safe, and respond to SOS alerts and support requests.
• To send ride requests and trip updates as notifications.
• To keep accounts and the service secure, prevent fraud, and meet legal and accounting duties.

We do not sell your personal information and we do not show advertising.

Who we share it with

• Other users in a trip: a passenger and driver see what is needed to meet and complete the ride (name, photo, car, pickup and drop-off, live location during the trip).
• Service providers that work for us: Google (maps, address search and route calculation, and Firebase push notifications) and our SMS provider (login codes). They receive only what they need to provide that service.
• Authorities when the law requires it, or to protect someone's safety.

How long we keep it

Account details are kept while your account is active. When you delete your account (see below), your name, phone number, saved places, notifications and driver documents are erased. Completed trip and wallet records are kept without your name or phone number for as long as accounting and legal rules require.

Your choices

• Delete your account: in the app, or follow the steps at arifride.com/delete-account.
• Location and notifications: you can switch them off in your phone's settings. The apps need location to work.
• Access or correct your information: contact us at support@arifride.com.

Security

Data travels over encrypted (HTTPS) connections, and documents are available only to our approved office staff. No system is perfectly secure, but we work to protect your information.

Children

ArifRide is not for people under 18, and we do not knowingly collect information from children.

Changes

If we change this policy we will update the date above and, for important changes, tell you in the app.

Contact

Email support@arifride.com or message us on Telegram @Arifride.