Delete your account

For the ArifRide (passenger) and ArifRide Driver apps

How to ask for deletion

Email support@arifride.com or message us on Telegram @Arifride. Tell us:

the phone number you use in the app,
whether it is the passenger app (ArifRide) or the driver app (ArifRide Driver).

We may ask a question to confirm it is you. We will delete the account within 7 days and tell you when it is done.

What is deleted

Your name and phone number
Saved places (Home, Work), notifications and push-notification tokens
For drivers: profile photo, ID and licence documents, and vehicle details
You are logged out on all phones

What we keep

Completed trips and wallet transactions are kept for accounting and legal reasons. After deletion they are no longer linked to your name or phone number.

Before you delete

We cannot delete while you have a trip in progress. Finish or cancel it first.
Drivers must have a wallet balance of zero. Contact support to settle it.
Deleting cannot be undone. You can register again later with a new account.